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Patient Rights & Responsibilities

Mercy Health - St. Vincent Medical Center
2213 Cherry Street
Toledo, OH 43608
(419) 251-3232

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Mercy Health - Children's Hospital
2213 Cherry Street
Toledo, OH 43608
(419) 251-8000
(419) 251-KIDS (5437)

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Mercy Health - St. Charles Hospital
2600 Navarre Avenue
Oregon, OH 43616
(419) 696-7200

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Mercy Health - St. Anne Hospital
3404 W. Sylvania Avenue
Toledo, OH 43623
(419) 407-2663

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Mercy Health - Tiffin Hospital
45 St. Lawrence Drive
Tiffin, OH 44883
(419) 455-7000

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Mercy Health - Willard Hospital
1100 Neal Zick Rd.
Willard, OH 44890
(419) 964-5000

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Mercy Health - Defiance Hospital
1404 E. Second Street
Defiance, OH 43512
(419) 782-8444

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Patient Rights and Responsibilities

Protect Your Right to Control Your Healthcare

Mercy Patient Rights and Responsibility

  1. The right to participate in the development and implementation of his or her plan of care.
  2. The Patient or his or her representative (as allowed under State law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary to inappropriate.
  3. The right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  4. The right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
  5. The right to personal privacy.
  6. The right to receive care in a safe setting.
  7. The right to be free from all forms of abuse or harassment.
  8. The right to the confidentiality of his or her clinical records.
  9. The right to access information contained in his or her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
  10. The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by the staff.
  11. The right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his/her access to services.
  12. The right to know the professional status of any person providing his/her care/services.
  13. The right to know the reasons for any proposed change in the Professional Staff responsible for his/her care.
  14. The right to know the reasons for his/her transfer either within or outside the hospital.
  15. The relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
  16. The right to access to the cost, itemized when possible, of services rendered within a reasonable period of time
  17. The right to be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
  18. Informed of the right to have pain treated as effectively as possible.
  19. The patient’s family has the right of informed consent of donation of organs and tissues.
  20. Consent is obtained for recording or filming made for purposes other than the identification, diagnosis, or treatment of the patient.
  21. The patient and, when appropriate, his or her family are informed about the outcomes of care, treatment, and services that have been provided, including unanticipated outcomes.
  22. The patient has the right to access protective and advocacy services.
  23. The patient or his or her representative has the right to designate who may or may not visit the patient and/or be notified of any restrictions or limitations of visitations and the reason for those restrictions.
  24. Resolution of Complaints. You may speak with the physician, nurse, chaplain or contact Risk Management/Patient Advocate at the facility number listed below. You may also contact the Ohio Department of Health c/o Complaint Unit, 246 North High Street, 3rd Floor, Columbus, OH 43215 Phone: (800) 342-0553 FAX: (614) 728-9169; or The Joint Commission, by fax, mail or e-mail at or Fax (630) 792-5636; or Office of Quality Monitoring, by phone at (800) 994-6610 or Via Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook, IL 60181

    Risk Management/Patient Advocate numbers:
    Mercy St. Vincent Medical Center/Mercy Children's Hospital - 419-251-4570
    Mercy St. Charles Hospital - 419-696-7456
    Mercy St. Anne Hospital - 419-407-2560
    Mercy Tiffin Hospital - 419-455-7742
    Mercy Willard Hospital - 419-964-5922
    Mercy Defiance Hospital - 419-785-3951
  1. Provide the doctor and staff with accurate and complete medical history and information.
  2. Follow the plan of care the doctor develops with patient input including pain management.
  3. Understand and accept the outcomes if you do not follow the agreed upon plan of care.
  4. Show respect and consideration for other patients, visitors and hospital personnel.
  5. Follow rules and regulations.
  6. Provide data about health insurance and third party payers.
  7. Arrange for the care of your personal property when in the hospital.
  8. Ask questions when you do not understand the treatment course or care decisions.
  9. Provide your advance directives to the hospital: Living Will, Power of Attorney for Health Care, Do Not Resuscitate Comfort Care Order (DNRCC) and/or Do Not Resuscitate Comfort Care Arrest Order (DNRCC-Arrest).
This policy does not necessarily reflect, nor is it intended to establish, or define standards of patient care for civil liability purposes. Rather, it is intended to provide aspirational guidelines that reflect the goals of quality patient care that our staff strives to maintain under the best possible circumstances. These goals may not always be attainable as they may be affected by patient census, staff availability, patient conditions and cooperation, emergency situations, and unforeseen circumstances.

Each hospital has related specific policies available upon request to the Patient Relations Department or Ethics Committee.

For a printable brochure click here.
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