Heart & Vascular Center
The Mercy Health Heart and Vascular Institute staff strives to provide the most clinically-advanced and compassionately-delivered cardiac and vascular healthcare services in the area. By using this section you may be able to save some time and find answers to your questions. If your question is not addressed or you need a physician referral, call the Mercy HealthLink toll-free at 1-888-987-6372 and talk with our registered nurses.
- If I have a surgical procedure will I get all of my follow-up care from the Mercy Health Heart and Vascular Institute?
The Mercy Health Heart and Vascular Institute provides a wide range of follow-up, post-discharge, and ongoing care services such as cardiac rehab, nutrition services, home care, and pain management. Your cardiologist or vascular specialist may also recommend care through another locally-based provider. Your doctor will prescribe a detailed follow-up care plan based on your condition and procedure.
- Do I have to come to the Heart and Vascular Institute for all of my appointments?
Depending on the nature of your appointment you may be able to meet with your physician at another Mercy Health location.
- Is there anything I should bring to my first appointment at the Mercy Health Heart and Vascular Institute?
You will need your health insurance card, any medical records you may have from doctors or specialists that relate to your condition, a list of the current medications you are taking (including name, dosage and frequency). If you are anxious about your appointment you may want to jot down some questions in advance and bring them when you meet with your doctor. You are also welcome to bring a trusted family member or friend.
- How do I get test results from Mercy Health?
If your cardiologist or vascular specialist ordered the test as “Urgent” the Mercy Health will notify you and your doctor as soon as possible. If it is not an urgently requested test or if the test results do not come back indicating an urgent medical condition, the results will be faxed to your doctor and you will receive the results at your next scheduled office visit. In addition a hard copy may be mailed to your primary care physician.
- Can I get my prescriptions filled at Mercy Health?
All Mercy Health hospitals have outpatient pharmacies including one at Mercy Health - St. Vincent Medical Center and Mercy Health - St. Anne Hospital.
- How do I get a prescription refilled?
Your doctor will prescribe enough medication to last until your next recommended office visit. However if you need to have a prescription refilled before your next visit and you have no refills left on file at your pharmacy, call your Mercy Health Heart and Vascular Institute doctor. Your doctor can call or fax a prescription refill in to the pharmacy of your choice. Please allow 2-3 days for a prescription refill order if possible.
- What if I have a question or emergency after my physician’s office hours?
You can call the Mercy Health HealthLink toll-free at 1-888-987-6372 and a registered nurse will be able to help answer your question or direct you to the appropriate resource, including an on-call physician if necessary. If you have a life-threatening emergency call 9-1-1 immediately or go to the closest emergency room for evaluation. The ER staff will notify your cardiologist. Locate a Mercy Health Emergency Center.
- Can I get a copy of my medical records?
Absolutely. You are always entitled to request copies of your medical records. You can ask your doctor or specialist for copies. Depending on the extent of your file you may be required to pay a small fee for copying.
- Will all of my care at the Mercy Health Heart and Vascular Institute be covered by my insurance plan?
The Mercy Health Heart and Vascular Institute participates in numerous insurance plans and each plan has several different levels of coverage. To determine how much of your care will be covered by your insurance company please have the following information available when you call or come to your appointment:
With this information our administrative staff can determine your coverage, including your deductible amount, how much you will be charged for appointment co-pays, and any other plan restrictions or requirements (i.e. a referral from a specialist or physician).
- the policy holder’s name, birthdate, Social Security Number, and employer
- the name of your insurance company, your plan I.D. number, and any phone numbers that are listed for patients or providers on the back of your insurance card
- Do I need a referral from my doctor or primary care physician to go to the Mercy Health Heart and Vascular Institute?
It depends on your health insurance plan. You can check in your plan provider handbook or by calling the phone number on your plan identification card. If you are not able to contact your health insurance plan you can call the Mercy Health HealthLink toll-free at 1-888-987-6372 and our registered nurses will be happy to help you.
- I had a procedure at the Heart and Vascular Center but now I’m receiving multiple bills from different places. Shouldn’t I have just one bill?
If you have a procedure at the Mercy Health Heart and Vascular Institute you will most likely receive separate bills from the hospital (for the services we provide) and from the physicians that performed those services (i.e. the surgeon, anesthesiologist, etc.) If you are unsure about a bill you receive call the phone number on the statement you receive in the mail. You should also work closely with your health insurance company to make sure you understand what you are responsible for financially such as meeting a deductible amount or paying co-pays. You can pay your Mercy Health Heart and Vascular Institute conveniently online through Patient e-Billing, our safe and secure online payment service.
- I do not have health insurance. Can I still get treatment at the Heart and Vascular Center?
Our mission is to extend the healing ministry of Jesus to everyone in our community, especially the poor and underserved. For more than 150 years we have been treating all patients who come through our doors regardless of their ability of pay. Our free Hospital Eligibility Link Program (H.E.L.P.) referral service we will help you find and apply for public assistance programs, schedule necessary meetings and even provide you with transportation to those appointments if necessary. If you don’t qualify for federal assistance we offer discounts based on your income. Learn more about our financial assistance programs and links to other local, state and national services for medical assistance.
- I do have health insurance but I’m not sure that I have enough coverage or savings to cover my part of the costs. Is there some way the Heart and Vascular Center could help me?
We strive to provide the best possible care to all of our patients. If you do not have insurance, or if you cannot cover required payments, a financial representative in the hospital’s billing department will work with you to determine possible financial arrangements and payment options. Our financial representatives can also help you obtain medical benefits through federal, state and hospital programs. Learn more about the Mercy Financial Assistance Program and apply for assistance online.
- What forms of payment do you accept for co-pays and other fees?
We accept payment by cash, check, Mastercard and Visa and you can always pay through our convenient, safe and secure e-Patient online billing service.