Customer Service is the center of communications for Mercy Laboratories. Patients are greeted by an experienced service representative who has a comprehensive understanding of Mercy Laboratory operations.
We can assist you with:
- Test results
- Specimen requirements
- Ordering additional tests on previously submitted samples
- Questions regarding turnaround time and report status
- Sending reports to additional physicians
- Technical and logistical information
All inquires and test information are handled in a manner that respects our patients’ personal privacy. We appreciate the opportunity to serve you and always appreciate your feedback on how well we are doing.