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"Patient Appreciates Excellent Care and Service"

In sharing his experience at Mercy Tiffin Hospital, Ron C. chuckles as he admits it might sound strange, but his response on the day he was told he was being discharged was that of disappointment.

“I honestly didn’t want to leave,” he said. “I enjoyed their company.”

The company he is speaking of is that of the nurses, physical and occupational therapists, Food and Nutrition Services personnel and even the Housekeeping staff.

Ron’s positive experience with Mercy Tiffin began with a call to the office of Philip E. Havens, MD, Orthopedic Surgery.

“I needed total knee replacement surgery, and my family doctor had requested of me to have the surgery done in Fostoria, but I really wanted to stay in Tiffin,” Ron said. “I also was not happy with the date that the surgery would have been done if I went to Fostoria. So I called Dr. Havens for a second opinion, and within the hour I was scheduled for surgery at Mercy Tiffin. I was so happy to get such quick assistance in scheduling my surgery where I wanted it and when I wanted it.”

When Ron arrived at Mercy Tiffin for his surgery, he was immediately struck by how friendly everyone was.

“There was always someone chatting with me,” he said. “The nurses were amazing. I hated to push my call button because I could see how busy they were, but they were always quick to respond and made me feel like the only patient there. Everyone just seemed to love their job.”

After his surgery, Ron was admitted to the Swing Bed Unit, which he likened to “a Hilton.”

“I was really impressed,” he said. “I am a Janitorial/Custodial Lead at Heidleberg University, so I notice cleanliness. The Housekeeping staff at Mercy Tiffin is doing an excellent job – everything looked and smelled very clean. I even observed one young man cleaning the room across the hall from mine and could see how meticulously he was doing his job – he really seemed to take pride in his work.”

Ron also took note of the quality of the hospital’s Food and Nutrition Services.

“I was totally amazed at the quality of the food,” he said. “I’m really picky about what I eat for health reasons, and I never expected to love hospital food, but I did. And the service was incredible. Sara, who told me she has been there for 30 years, took the food off the tray for me and folded my napkin as if she were serving a customer in a five-star restaurant. I really appreciated that attention to detail.”

While Ron was saddened to leave Mercy Tiffin, he appreciated the excellent care that helped him recover from surgery. And, he continued his relationship with Mercy after leaving, completing his physical therapy with Optima.

“I’d had therapy at another location in the past and was not impressed,” he said. “The other place didn’t hold a candle to Optima, where the therapists were so attentive. Even though they were very busy, they were never too busy for me. They pushed me hard and helped me get results. Now, I am back to my full daily working routine.”

Ron has been back to Mercy Tiffin since his hospitalization, as he serves as a caregiver for a woman who was recently a patient.

“It was nice to see that they remembered me,” he said. “Even just in passing some of the nurses and therapists in the hall they would ask me how my knee was doing. I even went to Administration to tell them about my experience. I had the ultimate in care and service and I would strongly recommend Mercy Tiffin to anyone in need of care.”

In addition to Sara in Food and Nutrition Services, Ron also wished to recognize Brian P. and Kelly S., Environmental Services; Lynn A., Lynn F., Lori G., Lori H., Sandy M., Lynn O., Barb W., Nursing; Mark W. and Megan N., Optima; Sister Irene, Chaplain; and Terry S., Valet. 

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