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"HELP Makes a Difference for Family Touched by Tragedy"


The tornado that struck Millbury on June 6 left 7-year-old Madison W. with a huge loss. Her mother and brother died at the scene of the storm’s destruction, but Madison and her father were taken to Mercy St. Vincent Medical Center. Her father passed away 7 days later. During those 7 days, Madison survived and was a patient at Mercy Children’s Hospital, where her aunt, Amy S., who assumed custody of Madison, said the care she received was outstanding.

"Our entire experience at St. V’s and Mercy Children’s was amazing," said Amy, who also is the mother of 6-year-old twins. "It definitely shaped our decision about where we would take our children if they ever needed emergency care. Tammy Stoll, MS, PA-C, was amazing, and the nursing staff was phenomenal, Miss Denise (as we called her) was so sweet. On the last day of Maddie’s stay, she took Maddie to the gift shop to buy a gift for ‘Nana’ and Aunt Amy. Denise shopped on her own dollar for Maddie. That made a huge impact on her. They were gracious, kind and sweet with Madison, and they allowed us the freedom to come and go as we needed to. Madison’s Dad, while he was still alive, was a few floors below her, and we had to go back and forth between their two rooms."

Madison had suffered breaks to both sides of her clavicle, fractured her upper left shoulder, broken the bone just above her patella and had multiple lacerations all over her face and body.

"They were very mindful of teaching me how to care for her wounds so I could take good care of her when we got home," Amy said. "And the surgeon (Dr. Tammy) even called us after discharge to check in and see how she was doing."

When Amy took Madison in for a follow-up visit, she discovered that Madison no longer had health insurance, since she had been covered on her parents’ policy.

"I was talking to Denise Ling, a friend from my Bible study group at church, who also happens to be a Mercy employee, and she told me about HELP (Mercy’s Hospital Eligibility Link Program) and offered to call for me," Amy said. "She did, and then Marjean Relford (A Patient Representative with HELP) called me and then put me in touch with Sue Spiess. They were both really sweet and helpful and got COBRA figured out."

Sue, the Regional Director of HELP, explained that once Marjean brought Madison’s case to her attention, she was able to arrange for Mercy to make a two-month COBRA payment to keep Madison insured through Medical Mutual. This gave Amy and Craig (Maddie’s uncle) time to get Madison added to her family’s own health plan.

"I am very proud of Marjean for her role in helping this family," Sue said. "I think by one of our staff members living the mission; she was able to make things just a little easier for the family during such a difficult time."

Not only does the Sigler Family appreciate the outstanding care and the financial assistance they received from Mercy and HELP, Amy noted that they also were very grateful to have been able to receive care in a faith-based environment.

"We were devastated by our loss," she said. "But, we trust in God and Jesus that we will see Mary, Ryan and Hayden again. It was refreshing to be able to talk openly about Christ being at the center of our lives and to receive care from people who share that belief. That is the heartbeat of St. V’s. The only way we are getting through this is with our faith and personal relationship with Christ, so it made a big difference for us to be able to share our faith with the staff at the hospital. If I ever have the choice between a Mercy hospital and a non-Mercy hospital, my mind is already made up 10 times over."

 

 


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