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"ED Nurse Makes Big Impression"

Jane* has a brain aneurysm, carotid aneurysm and mitral valve leak and recently was diagnosed with diabetes. Her only access to transportation is through TARPS, which doesn’t run before 6 a.m. As a result, recently, she was alone and afraid when she faced a medical concern in the middle of the night. She called the Emergency Department at Mercy St. Anne Hospital and was thrilled with the caring and compassion shown to her during multiple phone calls that night.

“At 3 a.m. my blood glucose got up to 318, and I became dizzy and disoriented,” Jane wrote in a thank-you letter to Emergency Department Clinical Nurse Manager Sue Seeger. “A nurse named Kelli (Kelli Morris, RN) got on the line. My glucose got as high as 410. My blood pressure was 150/100. I am on Medicare and can’t afford ambulance runs.”

Jane has no family in Toledo and said she didn’t want to wake friends in the middle of the night. She said she hesitated to call the Emergency Department, thinking she would be turned away.

“I was scared to death if I called the ER they would just say, ‘If you’re that sick, call 911,’” she said.

The response Jane received when she called the Emergency Department at St. Anne was a pleasant and very welcome surprise.

“Kelli told me I could call back if I had trouble or questions,” Jane said. “Over the next three hours, I called the ER three times, and she helped me to stabilize my glucose. You can never begin to know how much it helped to have someone to help last night. Compassion in one so young you do not find, and I wanted to say thank you for the staff you have. I am so grateful she picked up that phone. It’s people like her that make (the world) a better place and help sick people to feel not so scared. She went above and beyond.”

*The patient’s name has been changed to protect her privacy.

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